Shipping Rates and Policies
PuzzleZoo.com believes in simple-to-understand shipping policies when you shop with us. Find out how we've taken the frustration out of online shopping by reading our shipping policies, rates and information for each type of shipping method we offer below. Use the links below to quickly skip to a section.
Shipping Methods and Standards
PuzzleZoo.com ships to all 50 states and to customers around the world. Customers within the 48 contiguous United States can select from three different shipping methods: Standard, Priority or Express Shipping. PuzzleZoo.com ships all of our packages with either USPS or UPS, depending on which shipping carrier offers the fastest deliveries based on your location and the time frame you choose. For shipping methods and options for international orders, click here.
Free Standard Shipping within the Contiguous U.S.
At PuzzleZoo.com, we've taken the mystery out of shopping for toys online. For all orders shipping to the 48 contiguous United States* standard shipping is always FREE for every order, no matter how big or small your order is. Add as many items to your order as you like and shipping will still be free. Choose the standard shipping method during checkout, your entire order will ship for FREE. Orders with standard shipping will ship via USPS or UPS and will be delivered in 4-7 business days after shipping.
PuzzleZoo.com's Free Shipping offer also applies to P.O. Boxes and Military APO/FPO/DPO addresses.
* Orders shipped to Alaska, Hawaii, Puerto Rico, Guam, the U.S. Virgin Islands, Northern Mariana Islands and unincorporated unorganized territories are not eligible for Free Shipping and must choose either Priority Shipping or Express Shipping.
PLEASE NOTE: PuzzleZoo.com's Free Shipping Promotion applies only to orders that were placed after 3/19/2015. Outstanding Pre-Orders placed before 3/19/2015 will not be grandfathered into the Free Shipping Promotion and customers will still be responsible for all shipping charges.
Priority Shipping within the United States
In addition to the Standard Shipping above, PuzzleZoo.com offers a Priority Shipping option to all U.S. customers. To upgrade to Priority Shipping, simply choose Priority Shipping when checking out. The cost of Priority Shipping will be displayed when you make your shipping selection. Priority Shipping rates are based on the subtotal of your order. Use the rate chart below to determine the cost of Priority Shipping for your order. Orders with Priority Shipping will ship via USPS or UPS and will be delivered in 2-3 business days after shipping.
|Priority Shipping rates to all US States and Territoties|
|If your order total is:||Your shipping cost will be:|
|$0.00 - $50.00||$9.95|
|$50.01 - $100.00||$14.95|
|$100.01 - $200.00||$24.95|
|$200.01 - $300.00||$34.95|
|$300.01 - $400.00||$44.95|
Express Shipping within the United States
For shoppers looking to receive their products as soon as possible, PuzzleZoo.com also offers flat-rate Express Shipping to anywhere in the United States or U.S. territories. To upgrade to Express Shipping, simply choose the Express Shipping option when checking out. The cost of Express Shipping will be displayed when you make your shipping selection. Express shipping rates are based on the subtotal of your order. Use the rate chart below to determine the cost of Express Shipping for your order. Orders with Express Shipping will ship via USPS or UPS and will be delivered in 1-2 business days after shipping.
|Express Shipping Rates|
|If your order total is:||Express shipping cost will be:|
|$0.00 - $50.00||$24.99|
|$50.01 - $100.00||$34.99|
|$100.01 - $200.00||$44.99|
|$200.01 - $300.00||$54.99|
|$300.01 - $400.00||$64.99|
|$400.01 - $500.00||$74.99|
When Your Order Will Arrive
Orders where every item in the shopping cart is in-stock are typically processed and shipped within 1-2 business days. The delivery times below do not include the processing time.
The transit time of your order is based on your shipping method and shipping location.
Standard - Your order will arrive within 4-7 business days of shipment.
Priority - Your order will arrive within 2-3 business days of shipment.
Express - Your order will arrive within 1-2 business days of shipment.
PuzzleZoo.com orders are shipped from Southern California, so expect faster delivery the closer you are to our location. For example, orders shipped to the West Coast via Standard shipping will arrive closer to 4-5 days while orders shipped to upstate New York would be closer to the 6-7 day estimate.
When your order ships, you will be automatically emailed a tracking #. Please note that if your email provider has an active spam-blocker or you have your spam-filter turned on, you may not receive your tracking email or any other emails from us.
Tracking Your Order
Every order PuzzleZoo.com ships out is sent with a tracking number from either UPS or USPS, depending on which carrier was selected. If your order tracking number begins with a "1Z" we've sent the package using UPS and you can track your order at the UPS web site. If your order tracking number does not begin with a "1Z" we've shipped it using USPS and you can track your order at the USPS web site. If you provided us with a valid e-mail address, a shipping confirmation will be sent to you from the respective carrier containing this information.
Please Note: if your email provider has an active spam-blocker or you have your spam-filter turned on, you may not receive your tracking email or any other emails from us.
You can also find your tracking number and a link to track your order directly by accessing the Recent Orders section of Your Account. From there you can determine the exact location of your order at all times.
For customers in Southern California, PuzzleZoo.com offers a store pickup option. Store pickup is limited to customers who live within 50 miles of a PuzzleZoo or PuzzleZoo retail store. For store locations, click here. There is no charge for store pickup and customers will be notified by phone when their order is ready for pickup.
Please see our International Ordering Help Page for complete information about billing and shipping to all non-U.S. destinations.