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Help Index
  Below are links to many of the most frequently asked questions about shopping and ordering from puzzlezoo.com. Click on any link to go directly to that topic. If your question is not addressed on any of these pages, contact us and we will attempt to answer it right away.
     
 
SHIPPING INFORMATION
Our Standard Shipping Methods
$7.95 FLAT-RATE Shipping
Shipping to Other U.S. Destinations
Express Shipping
When Your Order Will Arrive
Tracking Your Order
International Shipping
YOUR ACCOUNT
Setting Up an Account
Viewing Your Account Information
Retrieving a Forgotten Password
Changing Your User Name or Password
Changing Your Shipping Address
Changing Your Billing Information
Checking on the Status of an Order
Privacy Policy
RETURNS
Return Policy
Returning an Incorrect or Damaged Item
Returning an Item for Any Other Reason
Return Shipping Refunds
Exchanges or Store Credit
When your Refund Will Be Issued
Returning an Item without Invoice
Returning an Item that was Part of a Set
   
   
 
ORDERING INFORMATION
Item Availability and Status
Updating or Deleting Items in Your Cart
The Ordering Process
Payment Options
Your Security
Sales Tax
Entering U.S. Military Addresses
Using Coupons or Gift Certificates
Order Processing Times
Gift Orders or Other Special Requests
Checking the Status of Your Order
Canceling an Order
INTERNATIONAL ORDERING
Placing A First International Order
Placing Future Orders
Changing Your Information
What Is a Shipping Address?
What Is a Billing Address?
Shipping to a U.S. Address
Shipping to a Different Country
Using a U.S. Billing Address
Using Someone Else's Credit Card
Shipping Methods/Rates to Canada
Shipping Methods/Rates to All Others
Customs or Duty Taxes
Sending an Order as a "Gift"
OTHER RESOURCES
eBay Auction Help
Amazon.com Orders Help
Glossary of Toy Terms
About puzzlezoo.com
Contact Us