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  • Call Toll Free (877) 901-8697

Contact Us


At PuzzleZoo.com, we're committed to making your online shopping experience as easy as possible. If you have a question about our website, our services, an item you're interested in or anything else; we're happy to answer it. PuzzleZoo.com also welcomes your input about our website; including complaints, suggestions and compliments. If you have a question, we suggest that you first try our Order Help or Account Help pages where we answer some of the most common questions we receive. If you can't find an answer there, contact information for PuzzleZoo.com is listed below. Thanks for shopping with us and we look forward to having you join our family of satisfied customers.

Contact Information

  • PuzzleZoo.com
  • 1181 Nicole Ct.
  • Glendora, CA 91740 USA
  • 1-877-901-TOYS (8697) toll free
  • 909-592-8536 phone
  • 909-592-8366 fax
  • customerservice@puzzlezoo.com

Send us a message

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Contact Us by E-mail

The easiest way to contact PuzzleZoo.com is through e-mail. Use the form above or e-mail us directly at customerservice@puzzlezoo.com. E-mails are usually responded to within one business day. You should e-mail us if you need information on a product you are interested in, need to make a change to an order you have placed in the last 24 hours, need to change the shipping method or check the delivery status of an order that has taken more than 10 business days to arrive. You should also contact us if you: need help placing an order, have questions about coupon codes or gift certificates, are inquiring about our Points Program, want to report technical problems with our site, or have other general questions. You can also contact us to leave a comment or compliment about our website and services.

PLEASE NOTE: PuzzleZoo.com can only change the shipping method on orders made directly through PuzzleZoo.com. Shipping for Amazon, eBay or Newegg orders cannot be changed after the order has been made.

For support with an eBay item or order, please use the contact form at eBay.com. Any requests for changes made to orders that do not come through that contact form will be ignored. Please Note: PuzzleZoo.com and Puzzle Zoo do not negotiate the price of items we've listed on eBay.

For support with an Amazon item or order, please use the contact form at Amazon.com. Any requests for changes made to orders that do not come through that contact form will be ignored.

For support with a Newegg item or order, please use the contact form at Newegg.com. Any requests for changes made to orders that do not come through that contact form will be ignored.

Contact Us by Phone

If you'd like to speak to a live person, our Customer Service Representatives will be happy to assist you. PuzzleZoo.com's toll-free number is (877) 901-TOYS (8697) or 909-592-8536 ext 226. Our phone lines are open Monday through Friday from 9:30am to 4:30pm Pacific Standard Time. If you call after hours or on the weekend, please leave us a message with your name, phone number, order number (if applicable) and a brief message about why you are calling, and we will return your call at our earliest convenience.

 

Contact Us by Fax

If you'd like to contact us by Fax you can do so by sending one to 909-592-8366.

 

Want to see your products on PuzzleZoo.com?

Are you a distributor or a manufacturer? Do you think you're products would be a great fit for PuzzleZoo.com? You can to drop us a line at (877) 901-TOYS (8697) and select option 2. You can also use the form above.

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