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Account Help

For help creating or managing an account with PuzzleZoo.com, we've provided some tips and instructions on this page. Use the links below to quickly skip to a section.

 

Creating a New Account on PuzzleZoo.com

Setting up a new account is quick and easy.

  1. Click the Login link at the top of the page.
  2. Select Create an Account.
  3. Fill out the form with your name and e-mail address. Choose a password for your account and enter a referral code (if applicable).
  4. Click "Submit".

From here, you can update your account information and your address.

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Viewing Your Current Account Information

  1. Click on the "Your Account" link in the upper right corner of the site.
  2. Sign in using your user name (older customers may use an e-mail address)and password.
  3. On the Main Account page select "View My Account Info".

You can now view your current shipping and billing profiles.

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Forgotten Password

If you have forgotten the password you chose when you set up your account we will be happy to e-mail you a reminder. Your reminder can only be sent to the e-mail address you used to create your account. Depending on the speed of your e-mail program, the e-mail can take up to 10 minutes to reach you, however, you will usually receive it instantly.

  1. Click on the "Your Account" link in the upper right corner of the site.
  2. On the Sign In page select "Click Here to have your password mailed to you".
  3. A small window will pop up where you can enter your e-mail address. Click "Submit".

We willl send your password to this e-mail address and you can use it to log in to your account.

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Changing your User Name or Password

It's easy to make changes to your user name or password. You can edit this information any time via "your Account" or make the changes during the checkout process.

  1. Click on the "Your Account" link in the upper right corner of the site.
  2. Sign in using your user name (older customers can use an e-mail address) and password.
  3. On the Main Account Page select "View My Account Info".
  4. Type in your new user name and/or password and click "Update my Account"

Changes that you make will update immediately and you will be able to place orders using this new information.

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Changing your Shipping Address or Contact Information

It's easy to make changes to your shipping address, phone number, fax number or e-mail address. You can edit this information any time via "your Account" or make the changes during the checkout process.

  1. Click on the "Your Account" link in the upper right corner of the site.
  2. Sign in using your user name (older customers can use an e-mail address) and password.
  3. On the Main Account Page select "View My Account Info".
  4. Type in your new shipping address or contact information and click "Update my Account"

Changes that you make will update immediately and you will be able to place orders using this new information.

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Changing your Billing Address

It's easy to make changes to your billing address. You can edit this information any time via "your Account" or make the changes during the checkout process.

  1. Click on the "Your Account" link in the upper right corner of the site.
  2. Sign in using your user name (older customers can use an e-mail address) and password.
  3. On the Main Account Page select "View My Account Info".
  4. Type in your new billing address and click "Update my Account"

Changes that you make will update immediately and you will be able to place orders using this new information.

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Checking on the Status of an Order

To check the current status of an order you have already placed, you can view your recent orders page.

  1. Click on the "Your Account" link in the upper right corner of the site.
  2. Sign in using your user name (older customers can use an e-mail address) and password.
  3. On the Main Account Page click "View My Recent Orders".
  4. You will see a list of all orders placed from your account. Click any order number to see complete details of that order.

The Order Detail Page will display complete order information including the date, ordered items, shipping and billing addresses and payment details. We have also provided a link on this page to track the order in transit via Fedex or the USPS depending on which carrier we used.

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Privacy Policy

We take the personal information you entrust us with very seriously and never use it for any other reason than to provide you with the best possible service and security. For complete details of our treatment of personal information, please read our Privacy Policy.

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Other Questions about your Account

if this page did not answer your question about your account or if you need help with any other aspect of the management of your information, contact us and we will be happy to help you.

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