• Call Toll Free (877) 901-8697

About Us

Hello and thank you for your interest in finding out more information about Puzzle Zoo and PuzzleZoo.com.

PuzzleZoo.com is about making online shopping a simple, enjoyable and rewarding experience. With more than two decades in business, our buyers excel in finding toys, board games, puzzles and other items collectors crave and enthusiasts enjoy. PuzzleZoo.com has a vast selection of toys from Star Wars, DC Comics, G.I. Joe, Littlest Pet Shop, Transformers, Marvel, Lego and more. We also have the top puzzles from brands like Ravensburger, Mega Brands, Eurographics and Educa. Arts & Crafts fans will love our extensive selection of activities from Melissa & Doug, Creativity for Kids and more.

PuzzleZoo.com prides itself on the relationships we have built with distributors and is committed to providing customers with the very best products, service and overall shopping experience. When you shop PuzzleZoo.com, you can expect an easy to use shopping cart, detailed descriptions, a simple check-out process and a hassle-free return policy. PuzzleZoo.com has more than 10,000 items online and we receive new items every month. If you're looking for an obscure Japanese action figure or the latest Lego set, you need to visit PuzzleZoo.com first.

History of PuzzleZoo & PuzzleZoo.com

Puzzle Zoo's beginning can be traced back to 1993, when entrepreneur and toy collector Jay Demircift opened the doors to the flagship Puzzle Zoo location in Santa Monica, California. Located in the famed 3rd Street Promenade, Puzzle Zoo (as its name would suggest) originally sold only puzzles within its walls. However, the location quickly emerged as Santa Monica’s premier independent toy store when Puzzle Zoo became the first store to carry Mighty Morphin' Power Rangers action figures and accessories in Southern California. From one blockbuster toy line to thousands, Puzzle Zoo eventually expanded to five different locations in the nearby cities of Los Angeles, Pacific Palisades and Costa Mesa. Shopping at these stores became an experience, the Puzzle Zoo experience, as children, parents and toy collectors alike saw exactly what made Puzzle Zoo a unique toy store.

In 1995, Puzzle Zoo expanded its reach to customers across the country when it launched PuzzleZoo.com. As the website evolved, more and more people were able to appreciate the Puzzle Zoo experience right in their own home. Originally, the website only sold a wide array of puzzles. Today, PuzzleZoo.com carries thousands of action figures, games, dolls and more to customers in countries around the world. 

Buying Toys Online with PuzzleZoo.com

We've taken the mystery out of buying toys online. PuzzleZoo.com ships to the contiguous 48 states, including P.O. Boxes, and APO/FPO/DPO addresses, no matter the size of your order, for FREE. Select Standard Shipping when you're checking out and your entire order will ship for free. Most orders ship within one to two business days via USPS or UPS. To receive your order sooner, customers can select from Priority and Express shipping options. We also offer shipping to Hawaii, Alaska, Puerto Rico, Canada, Mexico and many countries around the world. If you are ever unsatisfied with your purchase for any reason, you have 14 days to return it for a full refund of the purchase price.

PuzzleZoo.com accepts all major credit cards and Paypal. We also accept money orders and checks for orders made through the mail and over the phone.

As a family-run business, Puzzle Zoo and PuzzleZoo.com strives to be the premier toy store for the entire family; with toys for mom, toys for dad and toys for the kids. In store or online, Puzzle Zoo and PuzzleZoo.com aim to provide our customers with top-notch toys, quality customer service and a pleasant shopping experience.

The Puzzle Zoo & PuzzleZoo.com Team

  • PuzzleZoo.com
  • 215 W Bonita Ave
  • San Dimas, CA 91773 USA
  • 1-877-901-TOYS (8697) toll free
  • 909-592-8536 phone
  • 909-592-8366 fax
  • customerservice@puzzlezoo.com
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